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Castle Mews

Apartment

Your perfect base for exploring Anglesey

Terms and Conditions

Booking Conditions and General Information; 

Please read carefully and ensure you have appropriate travel insurance at the time of booking.

Authority to Book

Bookings cannot be accepted from persons under 18 years of age.  

The person making the booking, known as the “Lead Guest” certifies that they are authorised to agree to the Booking Conditions on behalf of all persons included in the Party.

The Lead Guest confirms that they will be one of the holiday makers staying in the property.

Payment

A minimum deposit of 1/3rd of the cost of the holiday must accompany the booking confirmation.  

The deposit is non-refundable unless we are unable to accept the booking.  The Lead Guest is then responsible for the balance of the rental which his due no later than 6 weeks (42 days) before commencement of the booking.

Where the balance is more than 14 days in arrears, we reserve the right to re-let the holiday.  If the property is re-let, any monies paid above the non-refundable deposit will be refunded however, if we are unable to re-let the holiday the Lead Guest will remain liable for the outstanding balance of the cost of the holiday.

If the holiday commences within 6 weeks (42 days) then the Lead Guest is required to pay the full rental when booking.

Guests Obligation

The Lead Guest agrees to pay for any breakages, losses or damage to the property that occurred during their stay, prior to leaving the property.

All guests agree to:

  • Take reasonable and proper care of the property
  • Leave it clean and tidy including ensuring all the kitchen equipment is clean (or the dishwasher loaded and running)
  • Report any damage, whether caused by them or found on arrival at the property, immediately
  • Permit us reasonable access to the property to carry out any urgent maintenance.  Under no circumstances are repairs to be carried out by the Guests without our permission.
  • Not to sublet or share the property except with the persons nominated when booking.
  • Not to exceed the number of guests identified at the time of booking.
  • Not smoke within the property and where smoking outside, ensure all cigarette ends are suitably disposed of.
  • No under 18s to stay at the property without our specific permission
  • Respect others.

Dogs

 A dog is welcome at the property but need to be registered at the time of Booking or advised in advance of the start date.  

Any puppies under the age of 12 months by the Start Date of the holiday must be advised at the time of Booking or prior to the Start Date.

Dogs should not be permitted on any of the furniture or washed in the bathroom.

Dog owners are responsible for any extra cleaning that is incurred, either in the property or in the grounds.

Please bring your own dog blankets / bed 

Dogs must not be left alone in the property; damage is often caused by dogs being left alone in unfamiliar surroundings.

We reserve the right to refuse dogs at the time of booking or at the time of notification.

Cancellation

If the Lead Guest wishes to cancel the booking they should inform us immediately by telephone followed by confirmation in writing (email is acceptable).  Upon receipt of the confirmation, we will endeavor to re-let the property (but without any obligation to the Party).  If a new booking is obtained then any monies paid will be refunded to the Lead Guest.  If we are unable to re-let then the Lead Guest will remain liable for any outstanding balance of the cost of the holiday.

NB Please take out holiday insurance so you ensure you are protected.

If, for any reason beyond The Companys control, the property is not available on the date booked, all payments made will be refunded in full.  The Party shall have no further claims against us.

Pandemics (such as Covid-19)

Where the Government or our Local Authority applies restrictions that prevent travel to the apartment, we will move the booking to another mutually acceptable date or refund the booking in full (including any deposits).  Where this is a price difference, the Lead Guest and Company will settle the difference.

Where Guests are unable to travel due to illness, self-isolation or others means, we will not be responsible and no refund or new dates will be offered.

Safety

Every effort has been made to ensure the property is safe but it is all guests responsibility to inspect the property immediately on arrival and note any possible hazards.

Please check the layout of the property on arrival to ensure that in the event of an emergency you can quickly and easily get out.

If you have any guests with special requirements, please discuss them with us in advance to ensure you have all the relevant information.